Job Details

Shasta College
  • Position Number: 4589185
  • Location: Redding, CA
  • Position Type: Engineering - Other Engineering
Description of Basic Functions and Responsibilities

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River. The main campus is located in the city of Redding, population 90,000. The area is characterized by excellent schools with high graduation rates, low traffic, and low housing prices (Zillow average $393,000 vs. California state average of $770,000).

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.

Provides technical support for the ongoing administrative and instructional efforts of Shasta College, its students, faculty and staff. The Systems Engineer participates as a member of a technology team, focusing on the day to day operation and support of servers, and networking equipment including but not limited to switches, routers, and wireless networking equipment. The Systems Engineer works under the guidance of the Senior Systems Engineer to ensure the district's network and server infrastructure meets the needs of our users. This position may direct the activities of other technical support staff that perform hardware, software, peripheral, lab and/or classroom, or other voice/data/video/telecom support activities.

CLASSIFICATION: Range 45 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

SUPERVISOR: Director of Systems Engineering or designee

BENEFITS: Holiday, vacation and sick time will be provided. Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an employee assistance program (EAP).Employees have the option to contribute to:
  • Health Savings Account (HSA)
  • 403(b) and 457 Retirement Plans
  • Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts

In addition, employees have the option to purchase:
  • Disability Income Insurance
  • Cancer Insurance
  • Life Insurance
  • Accident Only Insurance
  • Critical Illness Insurance

For more information regarding Employment and Benefit Policies, please view the Classified Employee Collective Bargaining Agreement.

Typical Duties, Knowledge and Ability
Essential Functions:

Essential and marginal function statements and other important responsibilities and duties may include, but are not limited to, the following:

  • Perform day to day operation of servers and network equipment. This includes:
    • Managing virtual and physical servers including creating virtual machines, performing software installation, and working to keep servers up to date.
    • Install networking equipment including new switches, and wireless access points.
    • Performing network switch configurations and other day to day switch management tasks.
  • Under direction of the Senior Systems Engineer, assist in evaluating and implementing new technologies and products.
  • May be asked to assist the Senior Systems Engineer to assist with major upgrades or
  • equipment installations including some work outside normal business hours.
  • Work with the Senior Systems Engineer to ensure appropriate security practices are being followed in regard to the districts data, servers, and networking equipment.
  • Develop and maintains complete and accurate records pertaining to hardware, software, system, and network configurations, changes, outages and improvement plans.
  • Develop and maintains favorable relationships with other technicians, faculty, staff and students as well as counterparts in other academic institutions, vendors, communications network service providers, and state and local regulatory agencies.
  • Ensure compliance with software licensing and copyright laws and network, system, and environment warranty agreements.
  • Troubleshoot, resolve and document technical problems/difficulties with our ability to deliver services to students, faculty and/or staff.
  • Work with all levels of faculty, staff, and student workers.
  • May direct the work of other technical support staff.
Marginal Functions:

  • Provide assistance and counsel to faculty and staff pertaining to their computing needs.
  • Secure network and computer equipment as appropriate; monitor access.
  • Provide technical advisement and training of other staff members as necessary.
  • Work with students to enhance their learning experiences in the area of computer and network systems.
  • Participate in the establishment, enforcement and updating of network computing standards, policies, procedures, and use guidelines.
  • Perform other related duties similar to the above in scope and function as required.
Knowledge of:
  • Requisite technical skills to perform essential and marginal job functions.
  • Operating principles and characteristics of LAN/WAN, telecommunications, WiFi, client server environments and personal computing hardware utilized by the College.
  • Knowledge and experience in the following technologies:
    • Server Virtualization
    • Network switching and routing
    • Data backup solutions
    • Cloud computing resources such as Azure and Amazon Web Services
    • Office 365
  • Troubleshooting tools for desktops, servers, and network equipment not limited to but including switches, and routers.
  • Knowledge and experience working with desktop and server operating systems including Windows and Linux.
  • Methods and procedures of standardizing, securing, maintaining, and operating computers and peripheral equipment an enterprise environment.
  • Support techniques in a networked environment (e.g. TCP/IP, DNS, WINS, DHCP, configuration and troubleshooting).
  • Software License compliance laws and methodologies.
  • Security and business continuity (disaster recovery and backup) planning and execution.
  • Troubleshooting, diagnostic techniques, procedures, equipment and tools used in computer and peripheral repair.
  • Technology documentation and presentation techniques.
Ability to:
  • Plan, schedule and perform simple and complex customer support activities in an organized manner
  • Maintain current knowledge of technical advances in all areas of responsibility
  • Keep detailed, precise records and handle correspondence effectively
  • Work and communicate effectively and cooperatively with students, faculty, and staff
  • Work independently and exercise sound judgment while meeting schedules and time lines
  • Demonstrate interpersonal skills using tact, patience and courtesy
  • Understand and carry out oral and written directions
  • Direct the work of other technical support employees

Education Required:

  • AA degree with coursework in computer and network systems and technologies, plus substantial continued education and training in the Information Technology field, OR equivalent experience in the field.
  • Bachelor's degree and relevant industry certifications and training preferred.
Experience Required:
  • Minimum of two years professional experience directly supporting networks and servers.
  • Demonstrated technical knowledge and ability to communicate clearly verbally and in writing.
  • Demonstrated sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students, as well as staff members and students with physical and/or learning disabilities.
Experience Preferred:
  • Four years' experience with progressively higher responsibilities preferred.
  • Ability to produce and clearly explain LAN documentation preferred.

Additional Information

Online Application with Additional Preferred Materials to be attached to application:
  • Cover letter addressing criteria listed in the position announcement
  • Current resume
  • College transcripts, if applicable (unofficial will be accepted at the time of application)
Attention Applicants:
  • After application has been submitted, all application materials will be screened.
  • Internal candidates must also submit all required materials to be considered.
  • Candidate evaluations will not be considered.
  • Reference letters from any member of the Hiring Committee or Board Members will not be considered.
  • Interviews will be by invitation only.
  • Interviews may be by Zoom.
  • The District does not reimburse for new hire moving expenses.
New Classified Appointments will be placed at Step 1 on the Classified Salary Schedule and will graduate to the next step on July 1st if the hire date is before January 1st, with subsequent steps annually thereafter to a maximum fifth step.

Longevity pay in accordance with Section 8.8 of the Classified Employee Collective Bargaining Agreement.

The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.

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